Shipping & Refunds

Sellers ship their own items directly to buyers. Cardo is a marketplace that connects buyers and sellers — Cardo does not hold, handle, or ship any items itself.

Each listing shows the region the seller ships from. If you’re buying, check the listing’s shipping region before purchasing so you know where your item is coming from.

Shipping time depends on the seller’s location, the carrier they choose, and the destination. Sellers should dispatch items promptly after a sale completes.

Some listings include shipping in the price; others do not. The listing details show whether shipping is included. Any shipping cost is part of the total you pay at checkout.

Returns are handled directly between the buyer and the seller. Because sellers ship their own items, a seller receives a return and issues any refund themselves.

If an item doesn’t arrive, arrives significantly different from its listing, or you believe it’s counterfeit, contact the seller first through in-app messages. Most issues are resolved this way.

If you and the seller can’t resolve it, open a dispute through the in-app Help form (Help → Contact support). Cardo will review the case and may help mediate or, where appropriate, assist with a refund through the payment provider.

Sellers self-assess and state the condition of each card. Buyers should review the photos and condition grade before purchasing.

Cardo may flag or remove listings that misrepresent an item’s condition or authenticity.

For any dispute — non-delivery, item-not-as-described, or suspected counterfeit — use the in-app Help form and include the listing and order details. Provide as much information as possible so we can help.

Cardo may suspend or remove members who repeatedly fail to ship sold items or who list prohibited or counterfeit goods.

We may update this Shipping & Refunds policy from time to time. When we do, we’ll post the revised policy on this page.